RETURNS, EXCHANGES & REFUNDS
ACCESSORIES
Please note, due to hygienic reasons we are unable to accept returns on fashion accessories, including; earrings, necklaces, bracelets, rings, scarves, hats, head bands, Jaw Clips, other headwear, purses & bags.
COSMETICS, LASHES, SKINCARE, FRAGRANCE & LUXURY BATH
UPDATED: Please note due to the current circumstances surrounding COVID-19 no returns we are not accepting returns on cosmetic items.
We are unable to offer product returns on opened and used items. All eyelashes and hair colour and extensions are final sale.
SALE ITEMS
Please note all sale items are final sale and not subject to returns or exchanges.
GIFTS CARDS
Please note to gift cards are non-refundable.
SHIPPING
Shipping charges are non-refundable.
I RECEIVED THE WRONG ITEM IN MY ORDER, WHAT DO I DO?
In the unlikely event we made an error in shipping your products, please email us at customerservice@funknfrost.com with your order number, and the incorrect item(s) description and/or item number and we will issue a pick up tag for the incorrect item and ship out the correct items right away.
I had a promotional coupon or professional discount applied to the product I would like to return when I purchased it, how does that work?
If you wish to return an item purchased using the Funk ‘n’ Frost PRO Discount and it meets the above mentioned criteria, you will be credited the discounted price paid for the item.
Please note all return shipping fees are paid by the purchaser. To process your return please follow the below instructions;
1. Contact Funknfrost.com Customer Service via email at customerservice@funknfrost.com with the item(s) you wish to return, the reason for your return and order number to receive a Return Authorization (RA) number, return instructions, and return mailing address.
2. Clearly print the return mailing address, including your RA number on your package and on your Return Form.
3. Place your merchandise in the original shipping box. If the original packaging is not available, please use a sturdy box or padded envelope to prevent damage in transit.
4. Return the package to us using the delivery service of your choice. You will be notified by email once your return has been processed. Please note, funknfrost.com recommends using a service that offers tracking and signature for delivery. Funknfrost.com is not responsible for lost or incorrectly delivered items.
ADDITIONAL RETURN TERMS & CONDITIONS
Please note in accordance with the above return policies funknfrost.com will not accept returns or exchanges on any merchandise with visible damages or on merchandise that appears to have been opened, worn or used. Merchandise received that appears to be opened, worn, damaged or used will be returned to the customer collect and no refund will be issued.
Funknfrost.com reserves the right to refuse any claim, if merchandise returned does not meet the above mentioned policy requirements.
