Customer Service

PROCESSING AND SHIPPING

PROCESSING TIMES

All Funknfrost.com orders are shipped out of our Vancouver, British Columbia warehouse. Depending on where you live within Canada and what delivery service level you select will affect how long the order will take to get to you. Generally speaking, orders received Monday through Friday are picked within 1 to 3 business days and then processed for shipping. Orders received on Saturday and Sunday are usually processed by the end of the following Tuesday. In select cases with custom order items or special items, the processing time may vary. For further details please email customerservice@funknfrost.com. 

SHIPPING

Funknfrost.com uses Canada Post and Canada Post generated shipping rates.  We are please to offer the following shipping services;

Regular Parcel

Expedited Parcel

Express Post

Priority

Please note the posted ship times when selecting your shipping service upon checkout are estimated ship times only and may vary up to 1 to 3 business days on average depending on the service selected, where you live and whether someone is present to receive the order at time of delivery.

HOW DO I RECEIVE MY TRACKING NUMBER?

When your order is submitted and processed you will be emailed a Canada Post tracking number.  To track the status of your order, please visit Canadapost.com and enter the tracking number provided.  Please allow 1 to 2 business to have the shipping information updated in Canada Post's system.

SHIPPING TO OTHER COUNTRIES OUTSIDE CANADA?

At this time Funknfrost.com only ships within Canada.

HAZARDOUS MATERIALS

Please note certain items offered on funknfrost.com are considered Hazardous Materials (HAZMAT) including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, nail polish etc.) and are required to be shipped by Ground-only transport, due to air transport restrictions and regulations.